ECOMMERCE POLICY
PushGetUp® invites you to know all the necessary information regarding the electronic transactions you carry out on this website.
PushGetUp® is committed to transparency and clarity in the commercial transactions carried out on this portal, guaranteeing a space committed to the rights of users and customers, so it recommends that before contracting any of the products available to you on this website, read these conditions and the terms that apply to the provision of the services offered by PushGetUp® specific to its product sales activity.
These contracting conditions govern the relationship between PushGetUp® and the clients of the PushGetUp® website.
PushGetUp® reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change to the terms, PushGetUp® will notify you by posting an announcement on its website.
The services and / or products are available only to legal entities and persons who are 18 years of age or older.
This website complies with the following regulations:
- Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE)
- Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights.
SELLER IDENTIFIER
By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:
Name: PushGetUp®
CIF/NIF: 7250****F
Email address: pushgetup@gmail.com
Address: Kutxa Kultur Enea, 1-4º planta Edificio Tabakalera, Plaza de las Cigarreras, s/n, 20012 Donostia-San Sebastián, Gipuzkoa
Activity: diseño, ilustración y venta.
Website purposes: mostrar los servicios y diseños de PushGetUp®, además de proporcionar una plataforma de venta de sus productos.
CHARACTERISTICS OF THE PRODUCTS OFFERED
The product displayed on the PushGetUp® website is a card game.
HOW TO PLACE AN ORDER
As a condition for placing any order, the customer must contact PushGetUp® and provide the corresponding information required to purchase the products available on this website. The ordering information you provide must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with PushGetUp®.
From the moment of acceptance, the client acquires the status of PushGetUp® Client.
Orders must be made following the steps that PushGetUp® will mark, where you can choose the product and the amount of what you want to buy.
Discount coupons
Coupons or discount codes are for individual use and cannot be accumulated and are subject to the indicated validity dates. PushGetUp® reserves the right to cancel any promotion to individual or collective clients if it is considered that they are being misused or improperly used.
PURCHASE VALIDATION
Once the purchase has been made and the payment has been made, PushGetUp® will send you an order confirmation by email.
It is time to check that everything is correct. If you do not agree with the data provided in said confirmation, you can request their modification or cancellation of the order.
The validation of the order by the client expressly implies knowledge and acceptance of these particular contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by PushGetUp® constitutes proof of the set of transactions carried out between PushGetUp® and its clients.
In case of needing any modification or cancellation, the communication must be made within 24 hours from the confirmation of the order, via email: pushgetup@gmail.com and provided that the order has not been sent.
PRICES AND PAYMENT METHOD
The client agrees to pay the products contracted to PushGetUp® in the forms of payment accepted by PushGetUp® and for any additional amount (including taxes and late fees, as the case may be).
The prices applicable to each product are those indicated on the website on the date of the order, including, where appropriate, all of them VAT (Value Added Tax) for transactions within Spanish territory. However, according to the provisions of Law 37/1992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.
When making the payment, you will be redirected to the PushGetUp® payment gateway.
PushGetUp® accepts these forms of payment:
1. By credit or debit card
PushGetUp® uses the Stripe payment system, which accepts the main debit and credit cards from customers in all countries, such as Visa, MasterCard, Maestro or American Express. For more information, see https://stripe.com/es/payments/features#cards. You can make the payment immediately through the SSL secure payment gateway on the PushGetUp® website. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.
2. PayPal
Through PayPal the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
No other payment method is accepted.
The payment is always in advance of 100% of the order and the products will be sent when PushGetUp® confirms the payment.
VALIDITY OF PRICES AND OFFERS
The products offered on the website, and their prices, will be available for purchase while they are in the catalog of products displayed through the web page. Customers are kindly requested to access updated versions of the website to avoid pricing errors. In any case, the orders in process will maintain their conditions for 7 days from the moment of their formalization.
SHIPPING AND TRANSPORTATION
SHIPPING BY CERTIFIED MAIL
Shipping costs to Spain:
- From 0 to 0.5kg: 5.95 €
- From 0.5 to 1kg: 8.60 €
- From 1kg to 2kg: 9.05 €
Shipping costs to the rest of Europe:
- From 0 to 0.5kg: 11.10 €
- From 0.5 to 1kg: 17.50 €
- From 1kg to 2kg: 25.40 €
Shipping costs to the rest of the World:
- From 0 to 0.5kg: 14.75 €
- From 0.5 to 1kg: 25.85 €
- From 1kg to 2kg: 41.90 €
Shipping areas:
Shipments are made to:
- Spain (Peninsula), including the Balearic Islands, the Canary Islands, Ceuta and Melilla.
- Rest of coutries in Europe
- Rest of countries in the World.
Delivery times:
In general, unless there are holidays involved, PushGetUp® follows this rule to assign you a delivery date that will be the closest it can offer:
If the product is in stock, the order will be sent within a maximum period of 4 working days from the moment the order is processed, to the delivery address indicated by the client and delivered within the term stipulated by the service of Correos. If there were any unforeseen events in the delivery of the order, PushGetUp® would contact you through your email address, which was requested when registering on the web, to find a solution. Alternatively, PushGetUp® could contact you by phone, if you had provided it, or directly attempt a second delivery at the address provided. In the event that the product has not been contacted or delivered on the first or second visit, the customer will be responsible for contacting the corresponding Post Office and will assume the additional costs that successive deliveries may entail.
Carriers
CORREOS (Spanish shipping service)
Correos is the only transport company used by PushGetUp®.
WARRANTY
The products are properly packaged so that they arrive in perfect condition. However, if a serious manufacturing defect can be proved, PushGetUp® undertakes to replace the defective product.
COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION
In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and European Directive 2008/8 / EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the the condition in which the same acts (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.
The price of the products marketed by PushGetUp® includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. The final price will appear during the confirmation of your order and will reflect the corresponding VAT tax rate.
Prices for the Services may change at any time at PushGetUp®'s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.
RETURN POLICY
Cancellations and / or returns will only be accepted under the following terms:
- Cancellation
The customer may cancel their order and request a full refund of the amount if it has not yet been sent. To do this, you must contact PushGetUp® as soon as possible and never within a period of more than 24 hours, by sending an email to pushgetup@gmail.com and providing your information and order number.
- Returns
PushGetUp® product selection, preparation and packaging processes are very strict and guarantee that they are shipped without defects. Check carefully that the seals that close your package have not been modified or damaged.
- If, when opening the box, the product is in poor condition, you can open an incident by sending an email to pushgetup@gmail.com with the name of the products and the number of them in poor condition, as well as a photograph of them.
- Returns of packaged products will not be accepted when they have been opened and / or handled, and they do not keep the original packaging. In the case of the Familyverse card game, returns will not be accepted if the plastic that seals the card box has been tampered with.
Returns of orders will only be accepted with evidence of having been damaged in transport or with serious manufacturing defects. Any claim must be made at the same time the order is received.
If the product arrives in poor condition, PushGetUp® will assume the shipping costs incurred for the return, as long as the products are in their original packaging and have not been opened or handled.
To manage the claim, you must contact PushGetUp® within 24 hours of receiving it and send an email to pushgetup@gmail.com, indicating your name, order number and explaining in detail what happened.
Withdrawal
The right of withdrawal may not be exercised (except for an error or defect in the product or service contracted), in the following cases provided for by article 45 of the Trade Law:
● Contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly.
● Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
● And in general all those products ordered remotely that are made to measure: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).
The client will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where the necessary data for its management can be completed.
How to return products in accepted cases of withdrawal: To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:
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No refunds will be accepted freight collect.
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PushGetUp® must have been notified of the desire to withdraw and have obtained the corresponding authorization before making the shipment.
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You must download and complete the withdrawal form that appears below and send it together with the package.
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The product (s) must be placed in a properly packed package. The return address is: Kutxa Kultur Enea, 1-4º floor, Edificio Tabakalera, Plaza de las Cigarreras, s / n, 20012 Donostia-San Sebastián, Gipuzkoa
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You must take the package (with the attached withdrawal form) to a Post Office or a courier company and request proof of shipment. The receipt must be kept until the requested reimbursement is received.
It is the customer's responsibility to keep all the acknowledgments of receipt and send the package by tracked mail or by any other means that allows the date of shipment to be proven.
In case of repeated returns or claims due to poor condition or defective product by the same customer, PushGetUp® reserves the right not to make new shipments to the customer.
The return costs will be paid by the customer. The refunds of the amounts will be made within a period of 14 calendar days following the date on which PushGetUp® receives the returned product (s) at the specified address.
PushGetUp® will proceed to the reimbursement in the form of payment that the customer has used when placing the order, and said reimbursement will be subject to the right of PushGetUp® to withhold amounts for the returned products that present damage. PushGetUp® will refund the amount paid for the returned product (s) minus shipping costs (if applicable).
MODEL CLAIM OR WITHDRAWAL FORM
The customer / buyer may notify the claim or withdrawal, either by email to: pushgetup@gmail.com or by postal mail at the address indicated on the withdrawal form.
The user / buyer may notify the claim, either by email to: pushgetup@gmail.com or by postal mail addressed to: PushGetUp, Kutxa Kultur Enea, 1-4º floor, Edificio Tabakalera, Plaza de las Cigarreras, s / n, 20012 Donostia-San Sebastián, Gipuzkoa. If you wish, you can also use the following claim form (copy and paste this form, complete it and send it by email or post):
______________________________________________________________________________________________________________________________
To the attention of: PushGetUp
Kutxa Kultur Enea, 1-4º planta Edificio Tabakalera, Plaza de las Cigarreras, s/n, 20012 Donostia-San Sebastián, Gipuzkoa.
E-mail: pushgetup@gmail.com
- Product:
- Purchase date:
- User name:
- User's address:
- User's signature (only if presented in paper):
- Date:
- Reason for claim:
______________________________________________________________________________________________________________________________
EUROPEAN CONSUMPTION REGULATIONS
PushGetUp® informs that the European Commission has created the first European platform for the resolution of conflicts in online commerce, protected by the latest consumer law. In this sense, as the person in charge of an online sales platform, PushGetUp® has the duty to inform its clients about the existence of an online platform for alternative dispute resolution.
To use the conflict resolution platform, the client must use the following link: http://ec.europa.eu/odr .
SALES SUPPORT SERVICE
PushGetUp® has an sales support service to solve any problem with its products or shipments through which it offers fast and efficient attention to its customers.
To contact PushGetUp® or raise any doubt, question or claim you can send an email to pushgetup@gmail.com.
CONFIDENTIALITY
All information and documentation used during the contracting, development and execution of the services that regulate the relations between PushGetUp® and the Client are confidential.
All information received by the client, be it images, emails, texts, access data such as clients and passwords, will be treated confidentially, the transfer to third parties being totally prohibited.
Confidential information will not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which has to be disclosed in accordance with the law or with a judicial resolution of a competent authority and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties undertake to fulfill the duty of confidentiality indefinitely.
More information about privacy: see the Privacy Policy.
Data protection policy
To obtain complete information about your rights and the data protection policy that apply to this website and all its services, PushGetUp® recommends you visit the Privacy Policy and the Cookie Policy.
LIMITATION OF LIABILITY
PushGetUp® reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.
The user / client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by PushGetUp®. The client agrees to immediately notify PushGetUp® of any breach of the security of the website.
PushGetUp® will not be responsible for any loss derived from the improper or unauthorized use of its website.
The client agrees to hold PushGetUp® harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and Reasonable attorneys' fees as a result of any breach by part of the client / buyer of these conditions, whether or not considered as material or immaterial; the use or improper use of the Services by you or any person acting on your behalf or using your PushGetUp® account, or for any material or immaterial violation of any right, title or interests of third parties.
The only responsibility of PushGetUp® will be to supply the product in the terms and conditions expressed in this contracting policy.
PushGetUp® will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.
LANGUAGE
The language in which the contract between PushGetUp® and the Client will be concluded is Spanish or English, depending on the client.
JURISDICTION AND APPLICABLE LAW
PushGetUp® and the Client, will be governed to settle any controversy that may arise from the access or use of this Web page, by Spanish legislation, and submit to the Courts and Tribunals of the city of Donostia-San Sebastián.